Customer Testimonials

I purchased a 2020 Kia Telluride from Todd Wenzel because I needed a dependable vehicle to safely transport my special-needs child to medical appointments across Michigan. Unfortunately, my experience has been extremely disappointing and concerning. From the beginning, I had difficulty getting clear information about pricing and payments, despite repeatedly asking for details. During the test drive, I mentioned that the rear wheels sounded unusual and was told they had recently been serviced and that the vehicle had simply been sitting for a while. Just four days after purchasing the vehicle, another driver flagged me down to tell me that my ... Read More

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DealerRater - Jun 9, 2026

I purchased a 2020 Kia Telluride from Todd Wenzel because I needed a dependable vehicle to safely transport my special-needs child to medical appointments across Michigan. Unfortunately, my experience has been extremely disappointing and concerning. From the beginning, I had difficulty getting clear information about pricing and payments, despite repeatedly asking for details. During the test drive, I mentioned that the rear wheels sounded unusual and was told they had recently been serviced and that the vehicle had simply been sitting for a while. Just four days after purchasing the vehicle, another driver flagged me down to tell me that my rear driver's-side wheel appeared to be coming off. I had my children in the vehicle and had just exited the highway. Had that wheel come off at highway speeds, the consequences could have been catastrophic. When I returned the vehicle to the dealership, I was told everything was fine. There was no apology or acknowledgment of the seriousness of the situation. A few days later, the vehicle developed another noise in the rear. The service department found that part of the brake system had come loose and repaired it. Again, there was no accountability or concern expressed. Before the vehicle's first oil change, multiple engine warning messages appeared. A different dealership informed me that the engine was consuming oil and was nearly dry. When I contacted the used car manager about the repeated issues, I was told they would "make it right" and help me into another vehicle. However, despite knowing my financial limitations from the start, I was presented with payment options far beyond my budget. I was also unable to get straightforward answers regarding my trade-in value or replacement vehicle pricing. Ultimately, I was told there was no vehicle available for me. What is most frustrating is the lack of transparency, accountability, and follow-through. I feel that my concerns were repeatedly dismissed, and I am now left with a vehicle that has serious issues and a significant financial burden. As a parent responsible for a child with special needs, reliability and safety are not luxuries—they are necessities. I cannot recommend this dealership based on my experience.

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I purchased a Jeep for $12,000 cash and an extended warranty for $2,000 cash. Within 30 day the vehicle was leaking oil and needed a $2,095.00 repair. The extended warranty did not cover it. Look, when you go into this place you're greeted with smiles and undivided attention. Just remember that smiling faces sometimes they don't tell the truth. I will never use this place again and I STRONGLY SUGGEST YOU DO NOT USE THIS CAR DEALERSHIPS EVER!

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I was initially told that the diagnostic cost would be $50 with my warranty deductible. Then I was informed that the parts wouldn’t be covered under warranty and the total would be $130. However, when I arrived, the final price had jumped to $230. What’s especially frustrating is that I had already explained the issue in detail beforehand, yet no one took the time to properly check warranty coverage in advance. Instead, it was implied that my extended warranty would likely cover the repair. To make matters worse, the report they wrote up didn’t even accurately reflect the issue I ... Read More

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DealerRater - Apr 25, 2026

I was initially told that the diagnostic cost would be $50 with my warranty deductible. Then I was informed that the parts wouldn’t be covered under warranty and the total would be $130. However, when I arrived, the final price had jumped to $230. What’s especially frustrating is that I had already explained the issue in detail beforehand, yet no one took the time to properly check warranty coverage in advance. Instead, it was implied that my extended warranty would likely cover the repair. To make matters worse, the report they wrote up didn’t even accurately reflect the issue I described—despite them ultimately confirming that my original diagnosis was correct. This experience felt disorganized and misleading from start to finish. Pricing was inconsistent, communication was poor, and there was no effort to work with me as a customer. When I spoke with the service manager, his response was essentially “it is what it is.” When I told him I would not return, he simply replied, “Well, that’s too bad.” Based on this experience, I will not be returning and would not recommend this dealership. Transparency and customer care were clearly not a priority here. I will never step foot into another Todd Wenzel Dealership.

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Sold me a used vehicle immediately had serious issues upon purchase. Mechanic quoted vehicle needs a new engine. The manager Jean Sebastian "JS" Bleau and the Vice President Phillip Meyer stated there was nothing they could do for me. I have to pay monthly payments for a vehicle I cannot drive. Please be aware of the extremely deceptive tactics this dealership uses, they know they are selling bad vehicles and do not care. I have all of my documentation and can prove what I am saying.

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I was not at all satisfied with my last oil change visit at Wenzel! When I told them I was going to give them a bad review I was told by the service manager that me writing a bad review would dictate how I will be treated there in the future! I asked him to repeat that and he said it again! I have purchased several vehicles from Wenzel but I will never go back there for anything! I called my salesman and he told me that I should not have mentioned the bad review. Threatening a customer is as ... Read More

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DealerRater - Apr 29, 2025

I was not at all satisfied with my last oil change visit at Wenzel! When I told them I was going to give them a bad review I was told by the service manager that me writing a bad review would dictate how I will be treated there in the future! I asked him to repeat that and he said it again! I have purchased several vehicles from Wenzel but I will never go back there for anything! I called my salesman and he told me that I should not have mentioned the bad review. Threatening a customer is as low as you can go!

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I called about a car on their website. The woman confirmed with the used car manager the car was there and available. I drove from Muskegon to get there to be told after 20 minutes of bull crap they sent the car to the auction. I wasted 3 hours of my time and gas money there and back!

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Sold me a car with patched up tires with a 30 day warranty the day after I got home with they went flat when called about it they wanted to put another pacht on it I recommend that nobody ever buys anything from Todd wenzel

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First off, we will start with Jeff Filkins in sales. I bought a used truck (2022 gmc Duramax Denali) that had a huge scratch in it, (couldnt see it because they refused to rewash it for me) he said he would take care of it. They did no such thing, told me to reach out to the body shop which said they had no record they were supposed to fix it. When i called back to jeff, he said he would reach out to his sales manager and let me know. Which he never did. Now $1,000 later out of my own ... Read More

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DealerRater - Jan 2, 2024

First off, we will start with Jeff Filkins in sales. I bought a used truck (2022 gmc Duramax Denali) that had a huge scratch in it, (couldnt see it because they refused to rewash it for me) he said he would take care of it. They did no such thing, told me to reach out to the body shop which said they had no record they were supposed to fix it. When i called back to jeff, he said he would reach out to his sales manager and let me know. Which he never did. Now $1,000 later out of my own pocket, another body shop will do the right thing. Fast forward 2 months. I bring it in for one of the first free oil changes. The service shop dents the xxxx out of my roof and scratches the side all up while taking it through a car wash that i said do not take it through. Alje Buiter in the service center then proceeds to act like this is not a big deal. He assures me they will fix it along with many other issues the truck had while i had it under certified warranty. With that said, they said they “did me a favor” when replacing the tailgate speakers that were broke and service “ate the cost”. Last time i checked, “bumper to bumper certified” covers just that for the 12 months/ 12k miles. I paid nearly $3,000 for this protection for a reason. This whole process took about two months to complete. During which i had to follow up with the body shop due to no updates from Alje. Long story short if you dont care to read this, ive bought 3 very expensive trucks from this dealership in the past. I will never come to them again. Horrible service, horrible communication. If i could give it zero starts i would.

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Sceduled service. Check engine light and a recall. After 1.5 days no repairs had begun. Last service my tire fell off when i let the garage from service. Todd Weasle must think their the only dealership in town. Have used them periodically since 1995. This has been my last visit. If you want service in a normal period of time done right, go so.ewhere else..

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Buyer beware: the goal of this dealership is to take as much of your money as they can squeeze you for. IMO a good dealership negotiates respectfully to find a balance between a fair price for the buyer while making some money for the dealership. These guys tried to offer $5,000 below a well researched trade value ($10,000 below what they had an identical model/trim/condition/mileage for sale used on their own lot), they charge $3000 for mandatory ceramic coating (which you get done done well for far less) and inflate financing rates that you qualify for in order to make ... Read More

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DealerRater - Jul 27, 2023

Buyer beware: the goal of this dealership is to take as much of your money as they can squeeze you for. IMO a good dealership negotiates respectfully to find a balance between a fair price for the buyer while making some money for the dealership. These guys tried to offer $5,000 below a well researched trade value ($10,000 below what they had an identical model/trim/condition/mileage for sale used on their own lot), they charge $3000 for mandatory ceramic coating (which you get done done well for far less) and inflate financing rates that you qualify for in order to make more off of you in interest. Thankfully as an educated buyer I saw what was going on and was confident in a reasonable trade value. Walked out and ordered my truck from another dealer who was straightforward and gave me a much better trade value without having to play games. Friends had a terrible experience at Todd Wenzel as well when salesman brushed off the wife to the point the husband had to step in and demand some respect on her behalf. They prey on uneducated buyers…stay away. Have had much better experiences at Fox Chevrolet Caledonia (top choice) and Berger Chevrolet and Kool Chevrolet. With better options out there don’t get ripped off at Todd Wenzel

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This must be where they send all of the rejects aka the screwups don't let the screw you o er

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We were looking for a new Equinox for our daughter. Mark Howard handled everything from the test drive to the final paperwork. Mark did everything and even washed the car and filled the gas himself when we picked up the Equinox. I think a few other folks could learn a few things from Mark on how to take care of customers. I really appreciated the service and giving me time to decide what I wanted. Thank you very much Mark and great job. Jody Lehman

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I would like to thank Gary, Jacob, and last but not least, Pat for a pleasant! Efficient! and wonderful buying experience even though the secretary of state did their best to ruin it by withholding my license plate. We walked in looking at a nearly 20% interest rate...(roughly) one hour later, I rode away on my new (used)Ducati with no money down and 6.25 % interest rate saving us nearly $5000.00 off the interest not to mention more than $2000.00 off the book value. Beyond a doubt one of the best shopping experiences I have ever had.

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We were on our way to Traverse City from Chicago when our Oldsmobile broke down. Despite all of the expense and inconvenience of needing a major repair miles from home, Julian in the service department helped us tremendously. I feared we might be treated as second-class customers because we had an old car and were dumped by fate at their doorstep, but Julian treated us like family. Although there were hiccups getting back on our way, the stressful circumstances were mitigated by Greg Murray handling our after-hours phone call. They stood behind their work 100% when we were essentially helpless and ... Read More

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DealerRater - Sep 14, 2016

We were on our way to Traverse City from Chicago when our Oldsmobile broke down. Despite all of the expense and inconvenience of needing a major repair miles from home, Julian in the service department helped us tremendously. I feared we might be treated as second-class customers because we had an old car and were dumped by fate at their doorstep, but Julian treated us like family. Although there were hiccups getting back on our way, the stressful circumstances were mitigated by Greg Murray handling our after-hours phone call. They stood behind their work 100% when we were essentially helpless and stranded. Julian made it possible for us to save what we could of our trip, and took care of all of our follow-up phone calls and questions. These guys really went above and beyond and have earned my loyalty. Someday, if we are in the market to buy a new car, we are going to drive to Hudsonville from Chicago to do so.

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I set up an appointment to look at a car. They didn't have the car there when I showed up. after I called that morning to verify it was there. To drive and hour to find out they didn't have the car let alone couldn't find my appointment even though I had the email confirming the car and the appointment. I then sent an email back thanking them for wasting my time. The guy I was told to meet was Gary Thorn when I got there I was told he had to leave. So I never even ... Read More

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DealerRater - Apr 14, 2016

I set up an appointment to look at a car. They didn't have the car there when I showed up. after I called that morning to verify it was there. To drive and hour to find out they didn't have the car let alone couldn't find my appointment even though I had the email confirming the car and the appointment. I then sent an email back thanking them for wasting my time. The guy I was told to meet was Gary Thorn when I got there I was told he had to leave. So I never even talked to the guy I was sent to talk to. It's their loss. I did buy a car and spent twice the amount we where planing because I found a better dealership. If your looking for a place to buy a car I wouldn't go here if it was the last place on earth.

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Oh my gosh! I cannot not even begin to tell you how wonderful the experience was at Todd Wenzel hudsonville, Mi location. I would recommend working the with Mark Howard to everyone. He is a breath of fresh air in the sales world. Mark is very old school not pushy and one of the most unconventional sales people I have met in a long time. It started off with a phone call and just answering questions and he wasn't trying to hurry and get me off the phone. He took his time. After that a visit to the dealership ... Read More

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DealerRater - Jun 5, 2013

Oh my gosh! I cannot not even begin to tell you how wonderful the experience was at Todd Wenzel hudsonville, Mi location. I would recommend working the with Mark Howard to everyone. He is a breath of fresh air in the sales world. Mark is very old school not pushy and one of the most unconventional sales people I have met in a long time. It started off with a phone call and just answering questions and he wasn't trying to hurry and get me off the phone. He took his time. After that a visit to the dealership a couple weeks later just to see what kid of SUV/Truck my husband might fit into. Again not in a hurry and very helpful. Never pushed us once. Mark has the old school mentality that this is a big purchase and not one that will be made over night.He has the right approach. There was not a doubt in my mind that when we made a decision that the sale was going to Mark! If you want to work with a wonderful sales person while purchasing a car. Please, please call. Mark. You will not be disappointed!! Thank you!

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